IMPORTANT FACTS YOU NEED TO KNOW BEFORE USING THIS STORE:
Pailin Gemstones is a collective that represents many and most gem stores in Pailin.
We are here to assist you in shopping from home like if you were strolling through the streets of Pailin:
- Availability: PailinGemstones.com registers items from Pailin's lapidaries and stores, but we don't keep the items on stock here. If an item in this website has already been sold in its supplier's store, as much as we have stressed its owner to inform us immediately, it is possible that he has not done so. This could happen with individual items and probably won't for sales by the carat items. In case you want to purchase a specific item, you can contact us so we can double check the actual inventory, but if you have already purchased the item and that it's not available anymore we will find an equivalent stone(s) and propose you options for replacement. If there is nothing satisfactory as a replacement, upon your request we will reimburse you fully or credit your account of the same amount.
- Bargaining: many stores in this website provide prices that are negotiable because internet sales are new in Pailin and some suppliers do not yet understand that to deal on the internet, one has to be competitive price-wise; don't hesitate to contact us so we can visit them and re-negotiate for you.
- Calibration: In case you want calibrated orders it is possible, just contact us with your specifications.
- Custom orders: in case you are looking for a specific item not proposed in the website, please feel free to ask online or by email and we will try to accommodate your request.
- Reshaping: if you would like some gems reshaped, recut, rebuffed or touched-up, it is possible, but you will have to purchase the item upfront.
- Shipping: we have several ways to ship products, from standard mail to EMS, and we can even drive your gems all the way to Chanthaburi in Thailand and ship them with DHL (additional costs involved). Depending on the value of your orders, you should consider spending a little more on your shipping method. Don't hesitate to contact us to discuss this further. Please note that shipping of products can take up to 2 weeks or even more during festive periods.
- Certification: while Pailin stores, like most gems stores in the world, look after their reputation, this website will always try to ensure that the item described is genuine and accurate against its description. Nevertheless we advise that you use our services to have them certified in an accredited laboratory in Chanthaburi. Read more about this here: CERTIFICATION SERVICE.
About our gems pictures:
Please note that we don't temper with gems images at all. We take, for each gemstone, 9 pictures in different lighting environment and upload them without any modification in order to give you a view of the gem's purity, colour, refraction and clarity.
You will notice that the quality of the images we provide is so realistic that you often can see the tiniest defects on angles, faceting lines and other dust particles... but please be assured that most of these are actually not visible to the naked eye, and while we want to be thorough in our rendering of the actual gem, you should consider that the images give too much detail.
In order to be fair with the lapidaries we represent, please consider that other gemstone websites will select only the best image and maybe even modify it with Photoshop while we show you as much as we can of the gem. We hope you remember this when you see small defects in the images, it's not because we show them that our gems quality is any lower than competitor websites.
Finally we hope that you understand that our aim is to be a trustworthy shopping agent for individuals and jewellery stores worldwide. Please be assured that your satisfaction and your repeating business are paramount within our priorities, both for us, PailinGemstones.com, and for the development of Pailin's Gems industry.
So once again, DON'T HESITATE TO CONTACT US for your questions. We are available with:
* Our preferred communication medium is typed chat via Skype which allows a fast response while keeping records of the conversation for further reference.